How can I export Session and Exhibitor Chat Data?

Chat messages can be exported on a per-session and per exhibitor basis. To do this, navigate to Data and Reports > Session Virtual Chat Data or Exhibitor Virtual Chat Data.

To create a Session Virtual Chat Data report

1. From the Event Dashboard, navigate to Data and Reports > Custom Reports
2. Above the Reports table, select Create
3. Under the Report Type field, select Session Virtual Chat Data
4. Under the Name field, enter the name of your report
5. Under the Description field, enter any additional information you may wish to note for internal use
6. Under the Fields field, select Text, Session, Time, Attendee Name, and any other fields related to the Attendee
7. Use the Start Date and End Date fields to select chat data in a specific date range
8. Leave this field blank to not filter any results

9. Select Save Changes

   

To create an Exhibitor Virtual Chat Data

1. From the Event Dashboard, navigate to Data and Reports > Custom Reports
2. Above the Reports table, select Create
3. Under the Report Type field, select Session Virtual Chat Data
4. Under the Name field, enter the name of your report
5. Under the Description field, enter any additional information you may wish to note for internal use
6. Under the Fields field, select Text, Exhibitor, Time, Attendee Name, and any other fields related to the Attendee
7. Use the Start Date and End Date fields to select chat data in a specific date range
8. Leave this field blank to not filter any results

9. Select Save Changes

   

Generating and Downloading Reports

Once your reports have been created, you can now generate and download the reports for further analysis.

1. From the data table, select the newly created report
2. Above the Custom Reports table, select Actions > Generate Report.
   1. Alternatively, you may select Actions > View to view the report inside of the dashboard.

   2. Select Actions > Open Report Builder if you would like to further edit your report. For more information, please review our Using the Report Builder article.

      

3. Refresh the page and select Download Previous Report

   

The report will automatically download in your browser. Additionally, a Download Previous Report button will be visible once the report is ready. You can always click back into this button to download the last generated version of this report.