How can I view History and Audit Logs for my event?

PheedLoop’s History and Audit Logs allow Event Organizers to view the edit history for Attendees, Registration Orders, Ticket Transfers, and general event edits. This feature shows who made a change, what changed, and when. That makes it easy to troubleshoot issues like a missing ticket or a modified order without guesswork. For teams with several people working on the same event, it also adds accountability and keeps everyone on the same page.

Table of Contents

• Registration Order History Logs
• Ticket Transfer History Logs
• Attendee History Logs
• Organization Audit Logs

Registration Order History Logs

Registration Order History Logs can be accessed by navigating to Registration > Orders > select the desired Order > History.

Registration Order History Logs will capture actions completed by the registrant as well as any actions made against the Registration Order in the event dashboard.

The Registration Order History Log Captures:

• When a Registration Order was added to an event
• When and what was updated (i.e., order status changes, payments, surcharges, refunds, and ticket additions)
• Who made the change and where it came from (dashboard, API, app).

Ticket Transfer History Logs

Ticket Transfer History Logs can be accessed by navigating to Registration > Ticket Purchases > select the desired Ticket Purchase > Transfer History.

Ticket Transfer History Logs will capture actions completed by the registrant, ticket holder, as well as any transfer actions completed in the event dashboard.

The Ticket Transfer History Log captures:

• Who transferred the ticket
• Who the ticket was transferred to (recipient)
• The status of the transfer (Completed, Pending, or Cancelled)
• The date that the transfer was initiated
• The date that the transfer was completed

Attendee History Logs

Attendee History Logs can be accessed by navigating to Attendees > select the desired Attendee > History.

Attendee History Logs will capture actions completed by Attendees (via the Event Portal, Registration, Event App), by Event Organizers (via the Event Dashboard), and via API.

The Attendee History Log Captures:

• When an Attendee was added to an event
• When and what was updated
• Who made the change and where it came from (dashboard, API, app).

Organization Audit Logs

Organization Audit Logs can be accessed by navigating to the gear icon in the top right corner of your dashboard > Settings > Audit Logs.

Organization Audit Logs list every Registration Order and Attendee change across your organization.

The Organization Audit Log captures:

• When the change was made
• Who made the change
• The Action taken (e.g., Delete, Update, Create)
• The Object Type (e.g., Attendee, Registration)
• The Object (i.e., the name of the impacted Attendee or Registrant)
• The event that the change was made in

Organization Audit Logs can also be filtered based on:

• Date completed
• Action
• Object Type
• Event

*Please note that Ticket Transfers are not captured in Organization Audit Logs at this time.